Learn how to get the most out of Docutrix
Watch demos to see Docutrix in action, then find answers to common questions below.
Demo videos
Instant answers with sources
Ask any question about your uploaded documents and get a precise answer with citations linking back to the exact page. No guessing, no hallucinations.
Try it yourselfKnows what it doesn't know
When the answer isn't in your documents, Docutrix says so — it never invents an answer. It also handles typos and ambiguous questions gracefully.
Try it yourselfTroubleshooting & common questions
Having an issue? Find a quick answer below or email support.
My document uploaded but the AI can't find information in it
Indexing usually completes within 30–60 seconds for most documents. If answers are still missing after a minute, try replacing the document using the re-upload option in the document settings. Make sure the file is a PDF or .docx — scanned image-only PDFs without OCR text will not be indexed. Contact support if the problem persists.
The AI gave me an answer that isn't in my documents
Docutrix is designed to only answer from your uploaded documents. If you see an answer without a citation, use the thumbs-down button to flag it — this helps the team investigate. Every answer should show at least one source. If citations are missing entirely, try re-uploading the document.
Document upload failed or is stuck
Check that your file is under 50 MB and is a PDF or Word document (.docx). Encrypted or password-protected files are not supported — remove the password protection before uploading. If the upload bar stalls, refresh the page and try again. Persistent failures are best reported to support@docutrix.com with the file name.
How do I add or remove team members?
Go to Settings → Team in your Docutrix workspace. You can invite members by email address and assign them a role (Member or Admin). To remove a member, click the three-dot menu next to their name and select Remove. Removed members immediately lose access to all documents.
A team member can't see a document I uploaded
Documents are visible to all workspace members by default. If a document has restricted access, check Settings → Documents → [document name] → Access Controls. If you're on the Pro plan or above, you can limit visibility to specific roles or users. Make sure the member's role has permission to view that document.
I can't log in to my account
Use the Forgot password link on the sign-in page to reset your password via email. If you signed up via Google, use the Sign in with Google button instead — password login won't work for Google-linked accounts. If your organisation uses SSO, you must sign in through your company's identity provider. Contact your workspace admin if your account has been deactivated.
Answers are slow to come back
Response time depends on document size and the complexity of the question. Most answers return in 3–8 seconds. If answers consistently take longer than 15 seconds, check your internet connection. Large workspaces with many simultaneous users may see brief slowdowns during peak hours. Enterprise plans include dedicated capacity.
How do I delete a document?
Open the Documents section from your workspace sidebar, hover over the document, and click the trash icon or select Delete from the three-dot menu. Deletion is immediate and permanent — the document is removed from the index and can no longer be cited in answers. Admins can delete any document; regular members can only delete documents they uploaded.
Can I use Docutrix on mobile?
Yes. Docutrix works in any modern mobile browser — no app download needed. The interface adapts to smaller screens. Document uploads from mobile are supported for PDFs and Word files from your device storage or cloud apps like Google Drive and iCloud Drive.
How do I contact support?
Email support@docutrix.com for any account or technical issue. Business and Enterprise customers have access to priority support with guaranteed response times. You can also use the in-app chat widget (bottom-right corner) if you're signed in.